When people read out a phone number, they use "phone rhythm." No one has to explain "phone rhythm," we all just seem to do it automatically, "…713...555...12…34". Similarly, when we answer a phone call we all say, "Hello." No one taught us to do that, but somehow we all seemed to pick it up.
So why is it that when it comes to emails, there are no accepted standards? Even though 6 billion emails are sent every day, almost no one agrees about simple things like email etiquette, how to organize a note, or whether emails are considered private or not.
The 99 tips in this article make up the best in email practices. From how to ethically use the ‘BCC:' to what attachments will make your mobile emailing compatible with everyone else's, this list covers everything you need to know about emailing.EtiquetteWe're all guilty of bad manners once in a while, but when it comes to emailing, some people are downright clueless.
1. Don't send private messages with the company account. If you want to send personal messages from work (and you should probably try to minimize this), use a freebie account like Hotmail, Gmail, Yahoo!, or Excite, if your office permits it. The content of your emails is less visible to employers through these accounts, so the private messages you send will stay private.
2. Use BCC if necessary. If you must send a group email to people who do not know each other, don't add their addresses to the form's CC field; this is one method spammers use to harvest email addresses. Instead, use BCC (Blind Carbon Copy) for their addresses, and put your own email in the form's "to" field.
3. Don't send form letters. Its impolite to send form letters, especially to your friends and colleagues unless they are all part of a group that is expecting them.
4. Don't forward chain letters. Just don't do it. Enough said. That includes the email that says that if you don't forward it to 10 people you'll die. I don't care how superstitious you are, don't send them.
5. Be professional. Ensure your work emails don't contain 'u', 'afk', 'ty', 'jk' and/or several million other texting @ chatroom acronyms. These developed because cell phones' keypads aren't well-suited to writing fully-formed words, sentences and paragraphs. In business communications, however, they may give the impression of childishness and illiteracy.
6. Be professional, part 2: Check tone. Be aware of the professional (or not) relationship between yourself and the recipient before starting an email. Use that to gauge what topics are appropriate to write or not, as well as the tone of your writing. This may be common sense to most, but you’d be surprised at how often the rule is ignored.
7. Be careful. Email is not private; it can be intercepted anywhere en route to its recipient. In addition, it can live on for years in recipient email boxes, later to return to its sender in choice quotations. Think before sending email you will later regret.
8. Cut down on sigs. Signature files, especially in business, should contain as few lines as possible. Four lines is a figure generally agreed-upon. Email that consists of a two-line statement and a ten-line signature will have its recipients rolling their eyes.
9. May I quote you? When you respond to an email, the original email is quoted. Cut the most relevant sentence from the message to which you are responding, preface it with a '>' (if it's not already there) and paste the quote above your response. Delete the rest of the original email from your response, unless you are responding to other points in the original.
11. Get clarification. If someone sends you an email that upsets you, make sure you haven't misunderstood. As mentioned previously, emotion and tone do not always carry over well in email. Instead of responding angrily, in your response, quote the portion of text that you are unsure of and ask the sender to clarify. Indicate what you think it means, if you like, then ask if you've misunderstood.
12. Don't spam friends. Occasionally, company mail servers go on the fritz and send forty-five copies of the same email to the recipient (personal experience). Even if it's not your fault, it is polite to apologize profusely to your friend, family, or roommate.
13. Consider the quirks of other email systems. For example, say that you have a friend with a Hotmail account and want to send a list of hyperlinks. Hotmail doesn't handle hyperlinks inside of an email very well. For example, you cannot easily copy the actual URL, without a bit of effort. So anyone used to tabbed browsing, such as with all recent web browsers (including, finally, IE7.x), may find it frustrating trying to open a link in a new tab or window. It's hard to know about all types of email systems, but some awareness reduces frustrating situations for recipients.
14. Respond to group email appropriately. If someone has sent a group email that requires a response, but only to the sender or a couple of parties, don't copy everyone on your reply.
15. Don't respond to every group email. More specifically, it is alright to sit out a thread of group conversation if you are not being addressed directly. However, read the emails carefully to make sure that you are not being expected to respond.
16. Respect email laws and regulations. Some countries have very specific rules about bulk emailing. If you use email to promote your business, you need to know the laws for not only your country but probably wherever you are emailing to. It's a tall order, given the global village of the Internet, but its importance cannot be overstated.
Communicating & EffectivenessNow that we've covered the basics of emailing with manners, it's important to make sure your intended message is actually getting across.
17. Use meaningful subject lines. Write something "meaningful" in the subject line, to give recipients a clue as to what your email is about. This is increasingly necessary to distinguish legit emails from spam. The latter's subject lines are are often deceptive.
18. Be brief. Do not send excessively long emails if at all possible. Try to summarize your information so that your recipients are more likely to read the email and actually respond. When possible, break long emails into numbered point form so that recipients can respond by reference number.
19.
Summarize. Precede a long email with a short summary.
20. Cheat with templates. In his Five Fast Email Productivity Tips, author Merlin Mann recommends 'cheating' -- using templates and form letters - when you find yourself answering (or asking) the same questions repeatedly. A good percentage of first-year college students learn to do this when writing email to family, friends, and significant friends back home.
21. Use 'Reply All' when necessary. Usually, the common advice is to not use "reply all" if other recipients of a group email do not need your response. But forgetting to use "reply all" when appropriate is simply inefficient. If the vast majority of a group needs to hear a message, writing in individual emails addresses will waste your time and increase the chances that you’re going to leave someone important out of the email.
22. Remember the telephone. Unless you need a written record of a given communication (or if the person you're communicating with is long distance), consider calling (or sending a letter to) your intended recipient instead of an email. People often default to writing an email because it is quick and easy; but sometimes a handwritten letter or phone call can provide the personal touch your communication really needs.
23. If it's urgent, say so. Writing 'URGENT' in front of your email's subject will make it stand out from the crowd, and most likely get timely attention from the recipient. Make certain it is urgent, however; remember how much attention was paid to the boy who cried wolf when his cries really mattered.
24. On vacation? If you will be out of your office for a lengthy period of time, set up an autoresponder to inform whomever emails you of your absence and your expected return. This is polite (the message is only sent to a given email once), and it prevents a lot of "I'm waiting for your response" emails. A quick warning, however, to not use an autoresponder for your home email; you shouldn't advertise an empty house.
25. Use smileys. If you think that something you've written might be misunderstood in tone or emotion, use the appropriate smiley. It should be obvious, but this tip does not apply to work or other professional emails, or if the person doesn't know you already.
26. Proofread. There is a difference between typos and poor writing. Poor writing improves with practice. Typos stay typos unless you take the time to eliminate them. If you are applying for a job or freelance gig, it's especially important to prufreed before you send that email. And as if you needed another reason to be concise, remember that the chance of typos is directly proportional to the length of your email.
Mobile Email
27. Know your limitations. Mobile email is best for very dexterous people. It isn't always the most productive way to communicate for everyone. Reading emails via mobile is fine, but if you don't have the thumb dexterity to use the keypad to respond, save your thumb the pain and just handle your emails on a computer.
28. Use voice-to-text. There are mobile applications out there that will convert your spoken word to text, which you can then use for mobile email responses. Because this technology is just starting to go mainstream, if you want it you are going to have to shop for phones specifically with voice-to-text capability.
29. Duplication of email, or lack thereof. If you plan to access email from both a mobile device and a computer, keep in mind that some email servers and client software download each email to the device you are using, and delete it from the server. This could be hazardous to your career, if you access with a mobile device, read it, and then delete it with the intent of responding from a computer later. So make sure that you know how your client handles the mobile/computer divide.
30. Be exclusive. It's best to set up a separate email account for your mobile devices. If you plan to be away from a laptop or desktop for an extended period, you can redirect your regular email, with full filters on. Use this email account only for your mobile device. By having to separate accounts you can make sure to send all your subscriptions and other large regular emails to your main account. You can also sign up for new products with the computer account to make sure you won't get spammed, before you have those emails come to your mobile account.
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